Hello Khieplerhartwig,
Thank you for contacting us. I see you were able to contact our billing department, and get this issue resolved.
For fhk123, and anyone else who finds this post, here is a guide on logging into webmail, we also have a quick troubleshooting guide for people who are unable to login.
If you have any further questions, feel free to post them below.
Thank you,
-John-Paul